Returns & Exchanges
At Kenneth Cole, we want you to be completely satisfied with your purchase. If you are not entirely happy, we accept returns of unworn, unwashed, or defective merchandise within 30 days of the original purchase date.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Download and print the prepaid shipping label provided by the portal and secure it to the outside of your return package.
Pack and Ship
Place the items in their original packaging, ensuring all tags are attached, and drop the package off at any authorized carrier location.
Receive Your Refund
Once our warehouse receives and inspects your return, a refund will be issued to your original form of payment within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing