Frequently Asked Questions
Everything you need to know about shopping with Kenneth Cole.
What is your return policy for online orders?
We accept returns of unworn, unwashed, or defective merchandise within 30 days of purchase. Items must be returned in their original packaging with all tags attached.
How long does shipping take and what are the costs?
Standard shipping typically takes 3-7 business days. We offer free standard shipping on orders over a certain threshold, while expedited options are available at checkout for an additional fee.
How can I track my order?
Once your order ships, you will receive an email confirmation with a tracking number. You can use this number on our website or the carrier's portal to monitor your delivery status.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping rates and delivery timelines vary by location and are calculated during the checkout process.
How do I determine my size in Kenneth Cole apparel and footwear?
We provide detailed size guides on every product page. We recommend measuring yourself and comparing your results to our charts to ensure the best possible fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and modern payment solutions like Apple Pay and Klarna for installment billing.